Please try the following troubleshooting tips:
1. Try using a different browser or incognito mode
2. Clear your browser's cache. If you are unsure how to do this, search ‘your browser clear cache instructions’. (e.g. ‘Safari clear cache instructions’) After clearing your cache, restart your device.
3. Try using your phone or a different device.
If you keep experiencing difficulties after trying these tips, please take a screenshot of the error you are receiving and contact us.