We hate seeing our delicious treats hurt during transit!

Please take a photo and contact us here. This allows us to investigate the issue with our couriers.

Once we receive your photo, we will be able to find a resolution for you as quickly as possible.

You need to inspect the goods immediately upon receipt, and must contact our Head Office within 24 hours of receiving your delivery.

Click here to view our Returns Policy.

Please note: Our staff work 9.00am – 5.00pm AEDT, Monday to Friday (excl. Public Holidays) and are available and happy to help during these hours. Outside these hours, we will endeavour to respond as quickly as possible the next working day.

Krispy Kreme do not have a same day delivery option. As such, our ability to replace a damaged product on the same day you contact us may be limited. We will endeavour to find a suitable alternative solution for you.

Please note: The Wedding Dozen is a custom made product. As such, our ability to replace damaged product with the same doughnut variety on the same day may be limited. We will endeavour to find a suitable alternative solution for you.