I’m having trouble placing my order or checking out, what can I do?

We’re sorry that you are having troubles with our online system!

Please try the following troubleshooting tips:

Try using a different browser or incognito mode. We recommend Google Chrome Incognito mode.
Clear your browser's cache. If you are unsure how to do this, search ‘*your browser* clear cache instructions’. (e.g. ‘Chrome clear cache instructions’) After clearing your cache, restart your device.
Try using your phone or a different device.

If you keep experiencing difficulties after trying these tips, please take a screenshot and contact us so we can investigate further for you.

How do I add a gift message?

For pre-orders, you can add a gift message to your order at check-out! Once you've entered in your delivery address, underneath Delivery Instructions, there is a check-box for Gift Message. Select the checkbox, and write your message.

Please note: This option is not available for same-day delivery services.

How do I know my order has been successfully submitted?

Once your order has been successfully submitted, an order confirmation page will load in your browser with your order number – please note the order number down.

You will also receive an e-mail confirming your order to the email address supplied at checkout. Please check your ‘Junk’ and ‘Spam’ folders if you have not received an order confirmation.

If you are a registered customer, and have an online customer account with us, you will be able to see all placed orders in your order history.

If you don't receive your order email, or receive a confirmation number at the end of the transaction, please contact us.

I'm trying to place an order, but the day I want is not available?

We're sorry if the date you're hoping for isn't available! It looks like we've hit our capacity limit in your state for that day. Just a heads up, dates might close early if our amazing doughnut production team has reached their limit.

See below to see which dates are closed for pre-orders in your state:

Date	Date Closure
NSW	No dates currently closed
QLD - Brisbane & Gold Coast	No dates currently closed
QLD - Townsville	No dates currently closed
VIC	No dates currently closed
WA	No dates currently closed