Online Order FAQs
For questions regarding our Delivery Orders, Click and Collect Orders, Delivery Light, UberEats, and more!
- My Online Order arrived late, what can I do?
- My Online Order arrived with an incorrect product, what can I do?
- My Online Order was missing a dozen, what can I do?
- I want to order for a friend in Australia, but I'm overseas. What do I do?
- I’m having trouble checking out, what can I do?
- Do you deliver to my area?
- Who's liable if my Online Order gets lost or damaged?
- When will the delivery light be turned on?
- Does the Delivery Light mean I get free delivery on UberEats?
- The delivery light turned on after I placed my order – can I get my delivery fee back?
- The delivery light is on but I can’t check out – what can I do?
- What delivery type is the free delivery I get with the Delivery Light?
- Can I buy the Wedding Doughnut in store?
- Can I just buy 1 or 2 dozen of the Wedding Doughnut?
- How far in advance do I need to order the Celebration Products?
- How do I make the tower/cake seen on your Celebrations Page?
- Do you sell the accessories in the photos for the Celebrations Products?
- Where can I buy the accessories in the photos for the Celebrations Products?
- How many dozens were used to make the towers on the Celebrations page?
- Can I buy it or rent the Doughnut Wall on your Celebrations Page?
- Delivery for the Wedding Dozen
- My Wedding Dozen arrived damaged, what can I do?
- How much does the Wedding Dozen cost?
- Is Krispy Kreme available on UberEats?
- My discount code isn't working, what can I do?
- I'm having trouble checking out, what do I do?
- Do you offer custom doughnuts?
- I missed the Krispymas sale online - what can I do?
- Why have the prices changed on your online store?
- What happens if I need to cancel a Click and Collect order because of COVID-19?