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Online Order FAQs

For questions regarding our Delivery Orders, Click and Collect Orders, Delivery Light, UberEats, and more!

  • I want to order for a friend in Australia, but I'm overseas. What do I do?
  • I’m having trouble checking out, what can I do?
  • Do you deliver to my area?
  • Who's liable if my Online Order gets lost or damaged?
  • When will the delivery light be turned on?
  • Does the Delivery Light mean I get free delivery on UberEats?
  • The delivery light turned on after I placed my order – can I get my delivery fee back?
  • The delivery light is on but I can’t check out – what can I do?
  • What delivery type is the free delivery I get with the Delivery Light?
  • Can I buy the Wedding Doughnut in store?
  • Can I just buy 1 or 2 dozen of the Wedding Doughnut?
  • How far in advance do I need to order the Celebration Products?
  • How do I make the tower/cake seen on your Celebrations Page?
  • Do you sell the accessories in the photos for the Celebrations Products?
  • Where can I buy the accessories in the photos for the Celebrations Products?
  • How many dozens were used to make the towers on the Celebrations page?
  • Can I buy it or rent the Doughnut Wall on your Celebrations Page?
  • Delivery for the Wedding Dozen
  • My Wedding Dozen arrived damaged, what can I do?
  • How much does the Wedding Dozen cost?
  • Is Krispy Kreme available on UberEats?
  • My discount code isn't working, what can I do?
  • I'm having trouble checking out, what do I do?
  • Do you offer custom doughnuts?
  • Why have the prices changed on your online store?
  • What happens if I need to cancel a Click and Collect order because of COVID-19?
  • Does Menulog deliver to my area?
  • There is an issue with my Menulog order, who should I contact?
  • Why can’t I place an order on Menulog?
  • What Does It Mean When The Online Hot Light Is On?
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