Online Order FAQs
For questions regarding our Delivery Orders, Click and Collect Orders, Delivery Light, UberEats, and more!
- How do I log into my account to place an order?
- I am having trouble placing my order?
- Can I send a gift message with my online order?
- Do you offer a discount on large orders?
- My Online Order arrived damaged, what can I do?
- How do I place an order for a corporate event?
- Can I change my order details?
- I have a promo code, what is it and how do I use it?
- Can I request a specific delivery time?
- Are my Credit Card details secure?
- Can I pay on delivery?
- What payment methods do you accept for Online Orders?
- Is the GST included in the price stated online?
- What currency is the payment calculated in?
- How do I know my order has been successfully submitted?
- Can I check the status of my order?
- Is there a minimum order?
- What is Online Delivery?
- What if something else goes wrong with my delivery?
- Can I pick my own mix of Assorted Doughnuts online?
- Opening your delivery box?
- Can I change my order or delivery details?
- Do I have to be at delivery address to receive my delivery?
- Can I get a delivery on the weekend?
- When do you deliver?
- How much does delivery cost?
- Can I order for delivery today (same day delivery)?
- Can I select which doughnuts are included in a Favourites Assorted Dozen or Double Pack product?
- My Online Order arrived late, what can I do?
- My Online Order arrived with an incorrect product, what can I do?