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Online Order FAQs

For questions regarding our Delivery Orders, Click and Collect Orders, Delivery Light, UberEats, and more!

  • Why can't I book an order on your site?
  • Can I order online with Krispy Kreme and pick up from a 7-Eleven store?
  • How do I log into my account to place an order?
  • I am having trouble placing my order?
  • Can I send a gift message with my online order?
  • Do you offer a discount on large orders?
  • My Online Order arrived damaged, what can I do?
  • How do I place an order for a corporate event?
  • Can I change my order details?
  • I have a promo code, what is it and how do I use it?
  • Can I request a specific delivery time?
  • Are my Credit Card details secure?
  • Can I pay on delivery?
  • What payment methods do you accept for Online Orders?
  • Is the GST included in the price stated online?
  • What currency is the payment calculated in?
  • How do I know my order has been successfully submitted?
  • Can I check the status of my order?
  • Is there a minimum order?
  • What is Online Delivery?
  • What if something else goes wrong with my delivery?
  • Can I pick my own mix of Assorted Doughnuts online?
  • Opening your delivery box?
  • Can I change my order or delivery details?
  • Do I have to be at delivery address to receive my delivery?
  • Can I get a delivery on the weekend?
  • When do you deliver?
  • How much does delivery cost?
  • Can I order for delivery today (same day delivery)?
  • Can I select which doughnuts are included in a Favourites Assorted Dozen or Double Pack product?
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