As the global Coronavirus (COVID-19) outbreak continues to evolve, we understand that our customer’s circumstances may change. We ask that you please ensure your fundraising event, and any travel you must undertake, complies with the up-to-date legal regulations that pertain to your State/Region/LGA, as Krispy Kreme cannot ascertain this for you.
Unless previously noted, all of our production facilities are currently functioning as per usual, in compliance with public health advice. As per our cancellation policy, we can cancel or change your order date with a minimum of 7 days' notice (ie. 7 days prior to your delivery/pick-up/airfreight date).
The only exception to this 14 day required lead time is if a new, unforeseen COVID-19 related lockdown measure/extension is introduced. Should this be the case, if it is clearly evident that this new lockdown measure renders you unable to proceed with the order/event, as long as you inform us of this as soon as possible via email - generally within a few hours of the announcement at most - we may cancel or change an order date with less than 14 days' notice, at the discretion of the Krispy Kreme Fundraising Team.
If you do need to cancel your Fundraising booking please reach out to our team on firstname.lastname@example.org for assistance.