Oh no! If you’re needing to cancel because you didn’t reach the minimum order, consider pushing your date back instead to allow you and your community more time to receive orders. Email us to move your fundraiser date for you!
If, however, you need to cancel for other reasons, we can action this when receiving notice in writing by at least 7 days prior to your event. If payment has already been made, we will need your bank or credit card details to process a refund and cancellation. Please email our team ASAP so we can assist you with a cancellation.
To cancel your online store we will need your credit card details in order to refund all sales through your online store. As all orders must be refunded individually, you may need to call your bank and advise them that multiple transactions will be going through in a short period to stop them placing a block on your card.
NOTE: If you are cancelling within 7 days of your event, cancellation fees may apply as per Terms & Conditions on your confirmation contract