Please take a photo and send it to us via KK2YOU@krispykreme.com.au, along with your order number. This allows us to investigate the issue with our Production Team.
Once we receive your photo, we will be able to find a resolution for you as quickly as possible.
You need to inspect the goods immediately upon receipt, and must contact our Head Office within 24 hours of receiving your order.
Click here to view our Returns and Guarantee Policy.
- Krispy Kreme do not have a same day delivery option. As such, our ability to replace an incorrect product on the same day may be limited. We will endeavour to find a suitable alternative solution for you.
- As per our Terms and Conditions, our Production Team can replace doughnuts in your order if the doughnut requested is unavailable. In these cases, the doughnut will be replaced with the closest matching doughnut.